Surgery Scheduler — Patient Care & Scheduling Pro

Duly Health and Care; Elmhurst (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Mental health support

Life + Disability Insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption/surrogacy benefits

Job summary

Duly Health and Care in Elmhurst, IL is seeking a Surgery Scheduler to join a physician-led team and support streamlined patient care across pre-op activities.

You will greet patients, coordinate pre-op testing and insurance verification, and act as the main contact for staff and facilities. The role is full-time, 40 hours weekly, with occasional travel to Naperville and standard daytime hours.

Qualifications

• Medical terminology knowledge.
• Familiarity with CPT and ICD-9 coding.
• Experience with referrals.
• Ability to learn new computer programs.
• Professional attitude toward customers, physicians, and coworkers.
• Strong multitasking and prioritization skills.
• High school diploma or GED.
• 2+ years in surgery scheduling, telephone, computer and customer service.

Responsibilities

• Greet patients in person or by phone.
• Develop and maintain effective working relationships with internal physicians and scheduling staff at facilities.
• Verify patient personal and insurance information – coordinate pre‑op testing per insurance.
• Single point‑of‑contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre‑op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor’s schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill‑in for co‑workers as needed.
• Track case volume and direct cases to facilities per direction of management team

Skills

Medical terminology

CPT/ICD-9 coding

Referral process

Multitask

Time management

Customer service

Education

High school diploma or GED

Job description

Duly Health and Care in Elmhurst, IL is seeking a Surgery Scheduler to join a physician-led team and support streamlined patient care across pre-op activities.

You will greet patients, coordinate pre-op testing and insurance verification, and act as the main contact for staff and facilities. The role is full-time, 40 hours weekly, with occasional travel to Naperville and standard daytime hours.