Surgery Scheduling Coordinator

Duly Health and Care; Naperville (IL); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive health benefits

Dental and vision coverage

Tuition reimbursement

401(k) match

Paid volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking a Surgery Scheduler in Naperville, IL. This full-time role supports a physician-led team and coordinates pre-op testing, appointments, and patient communications while ensuring confidentiality and accurate scheduling.

Requirements include a high school diploma or GED and 2+ years in surgery scheduling, telephone, computer, and customer service. Compensation includes base pay with potential bonuses and other incentives.

Qualifications

• Medical terminology, verbal and written.
• CPT and ICD-9 coding.
• Referral process.
• Must have the ability to learn new computer programs.
• Act professionally towards customers, physicians, and co-workers.
• Must be able to multitask and prioritize.
• Must posses time management skills.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information – coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor’s schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team
• All other duties/responsibilities as assigned.

Skills

Medical terminology

CPT and ICD-9 coding

Referral process

Learn new computer programs

Professional conduct

Multitask

Time management

Education

High school diploma or GED

Job description

Duly Health and Care is seeking a Surgery Scheduler in Naperville, IL. This full-time role supports a physician-led team and coordinates pre-op testing, appointments, and patient communications while ensuring confidentiality and accurate scheduling.

Requirements include a high school diploma or GED and 2+ years in surgery scheduling, telephone, computer, and customer service. Compensation includes base pay with potential bonuses and other incentives.