Cardiology Surgery Scheduler — Patient-Centered Care & Coordination

Duly Health and Care; Glen Ellyn (IL); Vor Ort; USD 22.000 - 34.000; Vollzeit

Benefits dieser Stelle

Tuition Reimbursement

401(k) match

Volunteer time off

Parental leave

Healthcare benefits

Life and disability insurance

Zusammenfassung

Duly Health and Care in Glen Ellyn, IL is seeking a patient-focused Scheduling Specialist to greet patients, coordinate pre-op testing, verify information, and serve as the single point of contact for procedures. You will collaborate with internal physicians and scheduling staff to ensure smooth workflows.

The role emphasizes professionalism, multitasking, and strong customer service experience, with responsibilities spanning verification, scheduling, and billing support while maintaining strict

Qualifikationen

• Medical terminology, verbal and written.
• CPT and ICD-9 coding.
• Referral process.
• Must have the ability to learn new computer programs.
• Act professionally towards customers, physicians, and co-workers.
• Must be able to multitask and prioritize.
• Must posses time management skills.
• High school diploma or GED
• 2+ years prior surgery scheduling, telephone, computer and customer service experience.

Aufgaben

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information – coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor’s schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team

Kenntnisse

Medical terminology

CPT & ICD-9 coding

Referral process

Adapt to new computer programs

Multitasking

Time management

Professionalism

Customer service experience

Ausbildung

High school diploma or GED

Jobbeschreibung

Duly Health and Care in Glen Ellyn, IL is seeking a patient-focused Scheduling Specialist to greet patients, coordinate pre-op testing, verify information, and serve as the single point of contact for procedures. You will collaborate with internal physicians and scheduling staff to ensure smooth workflows.

The role emphasizes professionalism, multitasking, and strong customer service experience, with responsibilities spanning verification, scheduling, and billing support while maintaining strict