Surgery Scheduler & OR Operations Coordinator

Intermountain Healthcare Inc.; Murray (UT); Vor Ort; USD 28.000 - 43.000; Vollzeit

Benefits dieser Stelle

Benefits eligible

Weekday schedule

Holiday coverage

Zusammenfassung

Intermountain Health is seeking a Surgery Scheduler to manage the logistics of booking surgeries and act as the central coordinator among providers, patients, and hospital teams. The role ensures OR readiness, implants, and equipment, following EPIC processes and providing accurate demographic, clinical, and prep details.

It aims to deliver exceptional patient and referring office experiences. As the introductory face of the facility, you will handle inquiries with strong customer service,

Qualifikationen

• Basic computer literacy; enter, update and retrieve information accurately.
• Demonstrated customer service skills with professionalism, empathy and clear communication.
• Ability to collaborate with cross functional teams to support day-to-day operations.
• Strong organizational and communication skills; able to multitask in a fast-paced environment.

Aufgaben

• Maintains the surgery schedule, providing necessary patient information in the correct operating room (OR) and coordinating with providers and providers’ offices.
• Coordinates patient placement in the schedule, ensuring necessary equipment, implants, and room availability are arranged prior to the procedure.
• Communicates detailed information, including arrangements for arrival and procedure times.
• Answers patients’ questions using strong customer service phone skills, empathetic listening, and professional communication standards.
• Works with subspecialty teams to ensure accuracy of required implants, supplies, and equipment to support patient care.
• Assists with cancellations by identifying reasons, taking complete notes, and passing along pertinent information.
• May also learn billing and auditor roles.

Kenntnisse

Accuracy & Attention to Detail

Communication Skills

Computer Proficiency

Professionalism & Work Ethic

Teamwork

Multitasking

Composure Under Pressure

Fast-Paced Environment

Service Oriented

Tools

Epic EMR

Jobbeschreibung

Intermountain Health is seeking a Surgery Scheduler to manage the logistics of booking surgeries and act as the central coordinator among providers, patients, and hospital teams. The role ensures OR readiness, implants, and equipment, following EPIC processes and providing accurate demographic, clinical, and prep details.

It aims to deliver exceptional patient and referring office experiences. As the introductory face of the facility, you will handle inquiries with strong customer service,