Surgery Scheduling & Patient Care Liaison

Intermountain Healthcare Inc.; Grand Junction (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Intermountain Health is seeking an Enhanced Scheduler to register and schedule patients across facilities, aiming to exceed customer expectations with a single-call scheduling approach. The role involves reviewing insurance benefits, estimating costs, collecting demographic and clinical data, and acting as a liaison between physician offices and facility departments.

The position requires strong customer service, excellent communication, and proficiency with EMR systems, working a 40-hour week

Qualifications

• High school diploma or equivalent is required.
• Two years related experience in a health care organization is required.

Responsibilities

• Maintains the surgery schedule and provides information to patients and physicians.
• Registers and schedules appointments for patients according to availability.
• Conducts patient pre-certification on proper insurance approval for appointments and care.
• Ensures pre-operative tests are scheduled and completed.
• Coordinates equipment, room availability, and pre-surgery preparation.
• Communicates surgery instructions and arrival/departure details to patients.
• Schedules follow-up appointments as directed by physicians.
• Greets patients, answers phones, and documents interactions in the EMR system.
• Obtains and verifies insurance information and handles patient payments and receipts.
• Maintains work queues and prepares medical records for appointments.

Skills

Customer service

Communication

Computer skills

Education

High school diploma or equivalent

Job description

Intermountain Health is seeking an Enhanced Scheduler to register and schedule patients across facilities, aiming to exceed customer expectations with a single-call scheduling approach. The role involves reviewing insurance benefits, estimating costs, collecting demographic and clinical data, and acting as a liaison between physician offices and facility departments.

The position requires strong customer service, excellent communication, and proficiency with EMR systems, working a 40-hour week