Front Office Assistant General Surgery

OSF HealthCare; Bloomington (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare seeks a Front Office Assistant to greet patients, manage scheduling and registration, and liaise with insurance providers. You will be the first point of contact, ensuring a smooth and patient-centered experience in a medical practice setting.

Required are high school education and strong customer service, with proficiency in typing and basic Microsoft Office. This hourly position emphasizes accuracy, communication, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Customer service experience is required.
• Typing and telephone skills are essential.
• Proficiency in basic Microsoft applications.

Responsibilities

• Provide exceptional customer service to patients and families in person or by phone.
• Perform front office reception, scheduling and registration tasks.
• Coordinate with insurance companies regarding patient benefits and authorizations.
• Collect co-pays and manage appointment and procedure scheduling.

Skills

Customer service

Typing

Telephone skills

Filing

Microsoft Office

Education

High School or GED

Tools

EMR system

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.