Surgery Coordinator II Lead Certified – Orthopedics Blended Onsite and Remote Work-Full Time-Days

UF Health; Jacksonville (FL); Remote; USD 42,000 - 62,000; Full time

Job summary

UF Health is seeking a Surgical Scheduling Coordinator in Jacksonville, FL, to direct and coordinate scheduling for all clinic physicians. You will work under supervision of Department Director/Ambulatory Administrator to ensure continuity of care and effective scheduling for procedures.

The role involves liaison with departments, insurers, surgeons, and hospital teams to optimize patient flow, preoperative processes and achieve departmental goals. Travel up to 25% may be required.

Qualifications

• 4 years working in an ambulatory healthcare environment.
• 4 years customer service experience.
• 4 years working with third-party payors/insurance carriers.
• Certified Professional Coder (CPC) required at time of hire.
• EPIC EMR experience and orthopedic scheduling familiarity preferred.

Responsibilities

• Direct, coordinate and facilitate the surgical scheduling activities for all clinic physicians.
• Act as liaison between department and surgical/financial areas to ensure continuity of care.
• Oversee daily surgical scheduling, including staffing, training and feedback.
• Work with the Director/Office Manager on scheduling and workflow to meet production and quality goals.
• Attend meetings and educate staff on new processes, policies and procedures.

Skills

Ambulatory healthcare experience

Customer service

Third-party payor experience

Education

High School Diploma or GED

CPC certification

Job description

Overview

This position offers the stability of a predictable weekday schedule (9:00 AM to 5:30 PM) while providing flexibility in work location.

Description

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and
facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and
operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the
department and other surgical and financial areas.

Responsibilities

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates, and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial, and
operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the
department and other surgical and financial areas.

Participates as an active care team member in the coordination of patient care.

Provides oversight of the daily surgical scheduling for the department, including participating in hiring, staffing, training,
coaching, and providing feedback.

Support the objectives and goals of the surgical scheduling team by functioning as a surgical coordinator.

Works closely with the Director/Office Manager in effective scheduling of surgeries and workflow to provide optimum
coverage with available resources to meet departmental goals relating to production and quality.

Attends and actively listens and participates in Ortho and institutional meetings about surgical scheduling, hospital,
outpatient, and clinic.

Instructs patients on administrative, financial, and preoperative processes.

Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with
patient, vendors, surgeon, and hospital abreast of the surgical plan.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Utilizes the internal surgical scheduling EPIC application and external scheduling processes.

Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each
surgical case.

Review reports to determine if procedures authorized match procedures performed. Reviews reports to determine if
authorization is required for unscheduled surgeries performed after hours.

Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.

Qualifications

Experience Requirements:

4 years- working in an Ambulatory Healthcare environment
4 years- customer service
4 years- working with third-party payors (insurance carriers)

Education:

High School Diploma/ GED equivalent

Certification / Licensure:

Certified Professional Coder (CPC) required at time of hire

Preferred Experience:

EPIC EMR, Preferred Orthopedic Scheduling experience, and analyzing Ortho-related reports.

Travel:

Up to 25%

Additional Duties:

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drug Free Workplace