Surgical Coordinator | Ophthalmology| Full Time | Days

UF Health; Jacksonville (FL); Hybrid; USD 42,000 - 65,000; Full time

Job summary

UF Health is seeking a Surgical Scheduling Coordinator to oversee scheduling for clinic physicians, coordinating pre-operative appointments and related tests. You will liaise between departments, patients, surgeons, and the hospital to ensure seamless care plans and accurate authorizations.

You will use EPIC scheduling tools and support staff with process improvements. The role emphasizes customer service, administrative accuracy, and travel up to 10% while maintaining high-quality patient care

Qualifications

• 2 years of experience in an ambulatory healthcare environment.
• 2 years of customer service experience.
• 2 years of experience working with third-party payors (insurance carriers).
• High School Diploma or GED equivalent required.

Responsibilities

• Coordinate the scheduling of pre-operative appointments, testing and related services.
• Attend and participate in referrals/coordinator training sessions and meetings.
• Instruct patients on administrative, financial and pre-operative processes.
• Verify insurance coverage, obtain authorization, and communicate the surgical plan.
• Provide excellent customer service to patients, families and treatment team.
• Utilize EPIC and external scheduling processes; identify equipment/personnel needs.
• Review reports to confirm authorization aligns with procedures.
• Prepare reports and educate staff on new processes and policies.
• Participate as an active care team member in patient care coordination.

Skills

Ambulatory scheduling

Customer service

Third-party payor coordination

Education

High School Diploma or GED

Tools

EPIC

Job description

Overview

Under the supervision of the Department Director, Ambulatory Administrator, or Office Manager, directs, coordinates and facilitates the surgical scheduling activities of all clinic physicians. Utilizes appropriate administrative, financial and operational policies and procedures to facilitate continuity of care for the surgical patient. Acts as liaison between the department and other surgical and financial areas.

Responsibilities

Coordinates the scheduling of pre-operative appointments to include preadmission testing, history and physical, and other associated tests or services related to the surgical procedure. Attends and actively listens and participates in the regularly scheduled Referral Coordinator and/or Surgical Coordinator training sessions and meetings.

Instructs patients on administrative, financial and pre operative processes. Verifies insurance coverage, obtains authorization, submits clinical information as required and communicates with patient, vendors, surgeon and hospital abreast of the surgical plan.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Utilizes the internal surgical scheduling EPIC application and external scheduling processes. Identifies and requests specialized equipment and/or personnel required by the physicians for performance of each surgical case.

Review reports to determine if procedures authorized match procedures performed.

Reviews reports to determine if authorization is required for unscheduled surgeries performed after hours.

Prepares reports as requested, educates staff members and physicians in new processes, policies and procedures.

Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements: 2 years - working in an Ambulatory Healthcare environment - required 2 years - customer service - required 2 years - working with third party payors (insurance carriers) required Education: High School Diploma or GED equivalent - required Travel: Up to 10%

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE