Surgery Clinic Support Coordinator II - Patient Access

Veterans in Healthcare; Los Angeles (CA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

None

Job summary

USC Care Medical Group in Los Angeles, CA seeks a Support Coordinator II in Surgery Clinic Admin to maintain smooth outpatient flow and high patient satisfaction. This non-exempt, full-time role emphasizes scheduling, patient intake, referrals, and communication across care teams.

The position requires strong customer service, attention to detail, and ability to manage multiple tasks, including billing support, appointment coordination, and data entry in clinical systems.

Qualifications

• Requires high school or equivalent.
• Demonstrated ability in customer service, intake and scheduling.
• Proven record of dealing with the public in a customer service role.
• Familiarity with word processing, Microsoft Outlook, intranet, and scheduling systems such as GE Centricity Business, Cerner, PBAR.

Responsibilities

• Clerical work: accurate data entry in computer systems and processing referrals.
• Schedule patient evaluations and clinic appointments; coordinate surgery scheduling, labs, diagnostics and consultations.
• Review master schedule, manage operational flow and patient experience.
• Coordinate and schedule diagnostic testing and obtain authorizations when needed.
• Assist with billing-related documentation and collect copayments and deposits.

Skills

customer service

scheduling

communication

teamwork

flexible

multitasking

Education

High School or equivalent

Tools

GE Centricity Business

Cerner

PBAR

Scheduling systems

Job description

USC Care Medical Group in Los Angeles, CA seeks a Support Coordinator II in Surgery Clinic Admin to maintain smooth outpatient flow and high patient satisfaction. This non-exempt, full-time role emphasizes scheduling, patient intake, referrals, and communication across care teams.

The position requires strong customer service, attention to detail, and ability to manage multiple tasks, including billing support, appointment coordination, and data entry in clinical systems.