Surgical Clinic Care Coordinator

Keck Medicine of USC; Los Angeles (CA); On-site; USD 37,000 - 54,000; Full time

Job summary

Keck Medicine of USC in Los Angeles, CA is seeking a Support Coordinator II for the Surgery Clinic Admin team. This role ensures smooth outpatient flow, coordinates multiple appointments, and supports the care team with scheduling, intake, and referrals.

Ideal candidates bring strong customer service experience, excellent communication, and a proactive approach to handling busy clinic environments while maintaining patient confidentiality and high satisfaction levels.

Qualifications

• High School diploma or equivalent required.
• Demonstrated ability in customer service, intake and scheduling.
• Familiarity with medical scheduling systems and insurance coordination.

Responsibilities

• Coordinate multiple appointments across multi-specialty services.
• Provide frontline patient support and intake, including scheduling and referrals.
• Obtain medical records, process authorizations and communicate with care team.
• Assist with billing-related documentation and appointment confirmations.
• Maintain professional communication and uphold patient confidentiality.

Skills

Customer service

Scheduling

Communication

Teamwork

Proactive approach

Education

High School Diploma or equivalent

Bachelor's Degree in related field (preferred)

Tools

GE Centricity Business

Cerner

PBAR

Microsoft Outlook

Job description

Keck Medicine of USC in Los Angeles, CA is seeking a Support Coordinator II for the Surgery Clinic Admin team. This role ensures smooth outpatient flow, coordinates multiple appointments, and supports the care team with scheduling, intake, and referrals.

Ideal candidates bring strong customer service experience, excellent communication, and a proactive approach to handling busy clinic environments while maintaining patient confidentiality and high satisfaction levels.