Ambulatory Scheduling & Patient Support II

University of Southern California; Manhattan Beach (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

USC Care Medical Group in Manhattan Beach, CA, is seeking a Support Coordinator II to help maintain smooth outpatient flow and high patient satisfaction. You will coordinate multiple appointments across multi-specialty services, handle heavy phone answering, intake, and referrals management.

The role requires strong customer service, scheduling accuracy, and teamwork within the ambulatory clinic. Training may include onboarding new staff and assisting with quality assurance and reporting.

Qualifications

• High School or equivalent.
• Demonstrated ability in customer service, intake and scheduling.
• Proven record of dealing with the public in a customer service role.
• Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems.
• Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.
• Knowledge and understanding of insurance plans and types of coverage provided, including government health programs.
• Knowledge and ability in processing new referrals in a timely manner.
• Demonstrated ability and knowledge in patients scheduling.
• Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.
• Possesses ability to work independently and in a team setting.

Responsibilities

• Enter information accurately into computer systems.
• Process new referrals including outside records and insurance verification.
• Schedule patient evaluations and clinic appointments.
• Fulfill department scheduling functions and ensure efficient workflow.
• Review master schedule to maintain operational flow and patient experience.
• Coordinate and schedule diagnostic testing and tests as needed.
• Assist with clerical and scheduling needs and billing documentation.
• Provide phone coverage and respond to messages promptly.
• Communicate across care teams and with patients about changes.
• Support clinic operations and onboarding of new hires as needed.

Skills

Customer service

Scheduling

Phone support

Communication

Insurance knowledge

Teamwork

Education

Bachelor’s Degree in related field

Tools

GE Centricity Business

Cerner

PBAR

Microsoft Outlook

Job description

USC Care Medical Group in Manhattan Beach, CA, is seeking a Support Coordinator II to help maintain smooth outpatient flow and high patient satisfaction. You will coordinate multiple appointments across multi-specialty services, handle heavy phone answering, intake, and referrals management.

The role requires strong customer service, scheduling accuracy, and teamwork within the ambulatory clinic. Training may include onboarding new staff and assisting with quality assurance and reporting.