Surfaces Operations Lead: Scheduling, Coordination & Install

Construction Resources; Decatur (GA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer Paid Basic Employee Life and

AD&D Insurance

Employer Paid Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life and AD&D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Job summary

Construction Resources, a Home Depot Company, is seeking an Operations Associate Manager to oversee Sales Support, Scheduling, Dispatch, Installation Coordination, and Customer Service within the Surfaces Fabrication Division.

This role serves as a critical operational bridge between Sales, Fabrication, Purchasing, Logistics, Installation, Quality Control, and Customers to ensure every project moves efficiently from order entry through final installation and service resolution.

Qualifications

• Associate’s or Bachelor’s degree preferred, or equivalent operational leadership experience.
• 5+ years of experience in sales support, scheduling, fabrication operations, customer service, installation coordination, or related operational roles.
• Strong understanding of surfaces fabrication and installation lifecycle.

Responsibilities

• Manage day-to-day operations of the Sales Order Entry Team, Scheduling & Installation teams.
• Oversee sales order/ticket review processes to ensure complete and accurate information before release to production.
• Confirm orders meet billing and deposit requirements prior to scheduling or fabrication release.
• Coordinate with Purchasing/Production to ensure orders are production-ready.
• Ensure all documentation is complete for orders, warranty, service tickets, and credit memos.
• Maintain organized order tracking, open-order management, and workflow visibility.
• Oversee daily, weekly, and long-range scheduling of countertop installs, service calls, repairs, rework, and remeasures.
• Coordinate installer dispatching and routing to maximize efficiency, productivity, and customer satisfaction.
• Balance scheduling capacity across crews considering geography, complexity, lead times, and output.
• Maintain alignment between fabrication schedules and installation timelines.
• Proactively communicate delays, holds, material concerns, and scheduling changes to internal teams and customers.
• Ensure every job leaving the shop is installation-ready with all components and notes.
• Partner with Fabrication, Templating, Sales, Logistics, and Service teams for smooth workflow.
• Support service recovery and customer issue resolution with urgency and professionalism.
• Answer escalated inquiries while maintaining high service standards.
• Monitor workflow to ensure on-time completion and accuracy.
• Provide coaching, training, and performance development for team members.
• Foster culture of communication, urgency, accuracy, teamwork, and continuous improvement.
• Assist with hiring, onboarding, and ongoing training initiatives.

Skills

Operations Leadership

Scheduling & Dispatch

Customer Experience

Process Improvement

Team Development

Cross-functional Communication

ERP & Reporting

Education

Bachelor's degree or higher

Tools

ERP Systems

Microsoft Office

Scheduling Software

Operational Reporting Tools

Job description

Construction Resources, a Home Depot Company, is seeking an Operations Associate Manager to oversee Sales Support, Scheduling, Dispatch, Installation Coordination, and Customer Service within the Surfaces Fabrication Division.

This role serves as a critical operational bridge between Sales, Fabrication, Purchasing, Logistics, Installation, Quality Control, and Customers to ensure every project moves efficiently from order entry through final installation and service resolution.