District Installations Leader: Customer Experience & Operations

The Home Depot; St. Louis (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

The Home Depot seeks a District Installation Manager to lead a team of associates, ensuring sold jobs are managed end-to-end within pre-installation and job site processes. Responsibilities include overseeing scheduling, job movement, service openings/closings, and customer communications to uphold Home Depot installation standards.

The role focuses on driving customer experience, team leadership, and operational excellence across the install lifecycle, with travel as needed.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Bachelor's degree or equivalent in a related field.

Responsibilities

• Drive customer experience by leading a team to manage installation life cycle and standards.
• Lead the field install team with hiring, goals, performance management, and training.
• Use data and systems to meet cycle time, customer satisfaction, reorder rates and gross margin targets.

Skills

Customer Focus

Time Management

Decision Making

Team Leadership

Communication

Collaboration

Education

Bachelor's degree

Job description

The Home Depot seeks a District Installation Manager to lead a team of associates, ensuring sold jobs are managed end-to-end within pre-installation and job site processes. Responsibilities include overseeing scheduling, job movement, service openings/closings, and customer communications to uphold Home Depot installation standards.

The role focuses on driving customer experience, team leadership, and operational excellence across the install lifecycle, with travel as needed.