Supportive Services Manager

Boston; Boston (MA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

PowerCorpsBOS is seeking a Support Services Manager to assist the Support Services Director in building self-empowerment and removing barriers to self-sufficiency for Corps members. The role involves coordinating basic needs stabilization, referrals, and staff training, with a focus on collaboration across partners.

The position requires 3+ years in case management or social services, with advanced degrees substituting for experience. Boston residency is emphasized. Hours: 35 per week.

Qualifications

• 3+ years in case management or social services.
• MSW or related field may substitute for 3 years, or BS in Social Work may substitute for 2 years.
• 2 years of experience in local social services or public benefits preferred.
• Ability to build relationships with cross-sector partners and work in a collaborative team.
• Excellent organizational skills and documentation management.
• Experience with database management and data tracking.
• Familiarity with Boston neighborhoods preferred.
• Ability to speak additional languages is a plus.
• Valid Driver’s License preferred.

Responsibilities

• Provide support services related to basic needs stabilization for Corps members and alumni.
• Collaborate with the director to inform and implement support services via referrals and processes.
• Coordinate and implement training and orientations related to support services for staff.
• Contribute to program development from the supportive services lens.
• Support data and evaluation metrics and measurement efforts.
• Perform additional tasks as required.

Skills

Case management

Social services

Cross-sector partnerships

Organization

Data collection and management

Documentation

Communication

Problem solving

Diversity & cross-cultural issues

Driver's license (preferred)

Education

Master’s degree in Social Work or related field

Bachelor’s degree in Social Work

Tools

Microsoft Office

Google Suite

Job description

The Support Services Manager is responsible for assisting the Support Services Director in building self-empowerment and removing barriers to self-sufficiency for Corps members. The Supportive Services Manager reports directly to the Support Services Director.

The general duties and responsibilities of the position are included in, but not limited to, the information listed below.

• Provide support services related to basic needs stabilization for individual Corps members and PowerCopsBOS alumni, including:
  • Food access, housing, health and wellness, childcare, personal finance, legal assistance, etc
• Collaborate with the Support Services Director to inform and implement support services for Corpsmembers and PowerCopsBOS alumni by utilizing referral networks, referral processes, expungement services, etc.
• Coordinate and implement training and orientations related to support services systems and resources for PowerCorpsBOS staff members.
• Contribute to program development and enhancements from the supportive services lens.
• Support data and evaluation metrics and measurement efforts.
• Perform additional tasks as required.

• Minimum of three (3) years of work in case management or social services. Master’s degree in Social Work or a related field can be substituted for three (3) years of experience, or a Bachelor’s degree in Social Work can be substituted for two (2) years of experience.
• Two (2) years of experience working in local social services agencies, or public benefits access, preferred.
• Ability to establish and foster relationships with multiple cross-sector partners and to work as a part of a collaborative team.
• Excellent organizational skills; proven competence with collection and management of documentation and paperwork.
• Experience with database management and recording/tracking of data.
• Ability to establish and foster relationships with cross-sector partners and to work as a part of a collaborative team.
• Flexibility, professional demeanor, ability to respond calmly and positively to rapidly changing situations.
• Demonstrated commitment to diversity and cross-cultural issues.
• Ability to self‑direct and assume full ownership over responsibilities, present strong problem‑solving processes.
• Demonstrate a high level of enthusiasm for and ability to convey the program mission to internal and external stakeholders in a clear and compelling manner.
• Commit to the advancement of urban youth, including staff development.
• Working knowledge of Microsoft Office and Google Suite.
• Familiarity with Boston neighborhoods is preferred.
• Ability to speak additional languages is a plus.
• A valid Driver’s License is preferred.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-7

Hours per week: 35