Case Manager, Resident Support

South-Middlesex-Opportunity-Council; Framingham (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Employer-paid Life Insurance & AD&D

Long-Term Disability

Medical Plans

Dental & Vision

403(b) Retirement Plan

Tuition Reimbursement

Flexible Spending Accounts

Job summary

South-Middlesex-Opportunity-Council (SMOC) in Framingham, MA is seeking a Case Manager, Resident Support to provide triage case management and referrals to residents in supportive housing. The role includes developing Individualized Service Plans and coordinating services with housing staff to promote self-sufficiency and housing stability.

The position requires strong assessment and advocacy skills, a commitment to serving diverse, low-income populations, and the ability to work independently.

Qualifications

• Bachelor's Degree or CDAC with 3 years of related field experience.
• Minimum one year of assessment, advocacy, and case management experience.
• Sensitivity to low-income people from diverse backgrounds.
• Excellent listening skills.
• Ability to work independently.
• Good written and verbal communication skills.
• Bi-lingual preferred.
• Must have valid driver’s license, reliable transportation and meet insurance standards.

Responsibilities

• Provide triage case management services for residents in assigned properties, including assessment, referrals and service linkages.
• Conduct time-limited follow up and support as clients access new services and action plans.
• Establish an Individualized Service Plan with required individuals as needed.
• Provide information and referrals to community resources (fuel assistance, food stamps, food pantries, etc.).
• Participate in team meetings and service planning with the Opportunity Center team.
• Work with tenants to identify problem areas and address needs in a non-judgmental way.
• Support tenants in financial literacy and planning through workshops and information/referral.
• Maintain up-to-date case notes, logs and referrals; enter data daily.
• Collaborate with Property Managers to coordinate service delivery across properties.
• Assist Property Manager to ensure readiness for new properties.
• Prepare and submit funder and other reports in a timely manner.
• Engage clients by addressing needs inside or outside the scope of work.
• Attend engagement meetings and communicate with clients and staff.
• Maintain confidentiality per laws and funder requirements.
• Ensure compliance with program/department/funder requirements and SMOC policies.
• Other duties as assigned.

Skills

Assessment skills

Advocacy skills

Case management skills

Active listening

Independent work

Written communication

Verbal communication

Bilingual preferred

Driver's license

Education

Bachelor's Degree

CDAC

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager, Resident Support

Full Time Professional 7 Bishop Street, Framingham, MA, Framingham, MA, US

Summary: Working as part of the regional team, provide brief assessment, information and referral opportunities to assigned residents who need short-term or limited supportive services to maintain their housing placement and enhance self-sufficiency. Provide case management services to assigned clients residing in supportive (sober) and permanent housing including completion of Individualized Service Plans (ISP). On-call and after-hour coverage will be required.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Provide triage case management services for clients residing in assigned properties, including assessment, referrals and service linkages based on identified needs.
• Conduct time limited follow up and support as the client accesses the new services and initiates action plans for change.
• Establish an Individualized Service Plan with required individuals and as needed.
• Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Participate fully as part of the Opportunity Center team, attending all team meetings and participate in service planning discussions and decision-making.
• Work with each tenant to identify the problem area in a non-judgmental way and help identify strategies to address the problem behavior or need area.
• Support tenants in financial literacy and planning through educational workshops and information/referral.
• Maintain up to date case notes, telephone contact log and referrals to community based services. Enter all client data into the required database(s) on a daily basis.
• Under the supervision of the Supportive Service Manager, work collaboratively with the Property Managers and management team to effectively coordinate service delivery among the various properties.
• Assist the Property Manager, to ensure operational readiness for new properties.
• Partnering with the Property Manager, ensure that all necessary funder and other reports are completed and submitted in a timely manner.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor's Degree or a minimum of CDAC and 3 years experience in related field.
• Minimum one year assessment, advocacy, and case management skills.
• Sensitivity to low-income people of diverse backgrounds.
• Excellent listening skills.
• Ability to work independently.
• Good written and verbal communication skills.
• Bi-lingual preferred.
• Must have valid driver’s license, reliable transportation and meet insurance standards.

Organizational Relationship:Directly reports to Support Services Manager. Direct reports of this position are None.

Physical Requirement:Must be able to stand for extended periods of time. Must be able to lift 50 pounds.

Working Conditions:As part of the responsibilities of this position, the Case Manager, Resident Support will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Monday through Friday: 3:00PM - 11:00PM. Includes a 1-hour unpaid meal break.
35 Hours per week.