Social Services Program Manager

Beacon Hill; Boston (MA); On-site; USD 65,000 - 70,000; Full time

Job summary

Beacon Hill in Boston, MA is seeking a Social Services Program Manager to supervise a team delivering housing stabilization and supportive services to individuals and families transitioning to stable housing. The role emphasizes person-centered, trauma-informed, and evidence-based practices.

You will develop staff through coaching, training, and supervision, monitor program operations, and collaborate with partners to strengthen service coordination and resource access.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or a related field.
• Minimum of 3 years of supervisory or team leadership experience.
• Minimum of 5 years of experience supporting individuals experiencing housing instability, behavioral health challenges, substance use concerns, or other complex social service needs.
• Demonstrated knowledge of evidence-based and person-centered service models, including harm reduction, motivational interviewing, trauma-informed practices, and housing-focused interventions.

Responsibilities

• Supervise a team of case management professionals providing housing stabilization and supportive services to individuals and families transitioning to stable housing.
• Ensure service delivery aligns with person-centered, trauma-informed, and evidence-based practices.
• Support staff development through coaching, training, performance support, and regular supervision.
• Monitor program operations, documentation, and service quality to ensure compliance with organizational and funding requirements.
• Develop and improve workflows, processes, and systems that enhance service effectiveness and client outcomes.
• Collaborate with internal departments and external community partners to strengthen service coordination and resource access.
• Review client service plans, case documentation, and program metrics to promote quality outcomes and continuous improvement.
• Assist with program implementation, policy adherence, and operational planning.

Skills

Supervisory experience

Team leadership

Housing stability support

Evidence-based practices

Trauma-informed care

Education

Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or a related field

Job description

Social Services Program Manager (NHC-1475493) Boston, Massachusetts

Salary: USD65000 - USD70000 per year

Program Manager - Case Management
Community-Based Human Services Organization

Requirements

• Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or a related field required.
• Minimum of 3 years of supervisory or team leadership experience.
• Minimum of 5 years of experience supporting individuals experiencing housing instability, behavioral health challenges, substance use concerns, or other complex social service needs.
• Demonstrated knowledge of evidence-based and person-centered service models, including harm reduction, motivational interviewing, trauma-informed practices, and housing-focused interventions.

Key Responsibilities

• Supervise a team of case management professionals providing housing stabilization and supportive services to individuals and families transitioning to stable housing.
• Ensure service delivery aligns with person-centered, trauma-informed, and evidence-based practices.
• Support staff development through coaching, training, performance support, and regular supervision.
• Monitor program operations, documentation, and service quality to ensure compliance with organizational and funding requirements.
• Develop and improve workflows, processes, and systems that enhance service effectiveness and client outcomes.
• Collaborate with internal departments and external community partners to strengthen service coordination and resource access.
• Review client service plans, case documentation, and program metrics to promote quality outcomes and continuous improvement.
• Assist with program implementation, policy adherence, and operational planning.

Additional Information

• Schedule: Full-time, Monday through Friday, standard business hours.
• Compensation: Competitive salary range of approximately $65,000-$70,000 annually.
• Work Environment: Primarily office-based with regular travel throughout the local service area and occasional visits to additional program locations.