Supportive Services Manager

City of Boston; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

City of Boston is seeking a Support Services Manager to assist the Support Services Director in building self-empowerment and removing barriers to self-sufficiency for Corps members and alumni. The role focuses on coordinating basic needs stabilization, training staff, and enhancing program operations.

The ideal candidate will have strong case management experience, excellent organizational skills, and the ability to collaborate with cross‑sector partners while advancing the mission of

Qualifications

• Minimum of three years of work in case management or social services.
• MSW or related field can substitute for three years of experience; BA in Social Work can substitute for two years.
• Two years of experience working in local social services agencies or public benefits access preferred.
• Ability to establish and foster relationships with multiple cross-sector partners and to work as part of a collaborative team.

Responsibilities

• Provide support services related to basic needs stabilization for Corps members and alumni.
• Collaborate with the Support Services Director to inform and implement support services using referral networks and processes.
• Coordinate and implement training and orientations related to support services systems and resources for staff.
• Contribute to program development and enhancements from the supportive services lens.
• Support data and evaluation metrics and measurement efforts.

Skills

Case management

Organizational skills

Data management

Communication

Education

Master’s degree in Social Work or related field

Bachelor’s degree in Social Work

Tools

Microsoft Office

Google Suite

Job description

Overview

The Support Services Manager is responsible for assisting the Support Services Director in building self-empowerment and removing barriers to self-sufficiency for Corps members. The Supportive Services Manager reports directly to the Support Services Director.

Responsibilities

The general duties and responsibilities of the position are included in, but not limited to, the information listed below.

• Provide support services related to basic needs stabilization for individual Corps members and PowerCopsBOS alumni, including:
  • Food access, housing, health and wellness, childcare, personal finance, legal assistance, etc
• Collaborate with the Support Services Director to inform and implement support services for Corps members and PowerCopsBOS alumni by utilizing referral networks, referral processes, expungement services, etc.
• Coordinate and implement training and orientations related to support services systems and resources for PowerCorpsBOS staff members.
• Contribute to program development and enhancements from the supportive services lens.
• Support data and evaluation metrics and measurement efforts.
• Perform additional tasks as required.

Minimum Entrance Qualifications

• Minimum of three (3) years of work in case management or social services. Master’s degree in Social Work or a related field can be substituted for three (3) years of experience, or a Bachelor’s degree in Social Work can be substituted for two (2) years of experience.
• Two (2) years of experience working in local social services agencies, or public benefits access, preferred.
• Ability to establish and foster relationships with multiple cross-sector partners and to work as a part of a collaborative team.
• Excellent organizational skills; proven competence with collection and management of documentation and paperwork.
• Experience with database management and recording/tracking of data.
• Ability to establish and foster relationships with cross-sector partners and to work as a part of a collaborative team.
• Flexibility, professional demeanor, ability to respond calmly and positively to rapidly changing situations.
• Demonstrated commitment to diversity and cross-cultural issues.
• Ability to self‑direct and assume full ownership over responsibilities, present strong problem‑solving processes.
• Demonstrate a high level of enthusiasm for and ability to convey the program mission to internal and external stakeholders in a clear and compelling manner.
• Commit to the advancement of urban youth, including staff development.
• Working knowledge of Microsoft Office and Google Suite.
• Familiarity with Boston neighborhoods is preferred.
• Ability to speak additional languages is a plus.
• A valid Driver’s License is preferred.

Terms

BOSTON RESIDENCY REQUIRED

Union/Salary Plan/Grade: Non-Union/MM2-7

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.