Case Manager, Resident Support

South Middlesex Opportunity Council, Inc.; Springfield (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Life insurance

Long-term disability

Medical plans through Mass General Br

Dental plans with orthodontic coverage

EyeMed vision

403(b) retirement match

Flexible Spending Accounts

Tuition reimbursement

Job summary

South Middlesex Opportunity Council, Inc. is seeking a Case Manager, Resident Support to provide triage case management for residents in SMOC properties in Springfield, MA.

You will develop Individualized Service Plans, connect clients to community resources, and participate in team planning to sustain housing and promote self-sufficiency. The role requires completing time-limited follow-ups, documenting contacts, and coordinating with property managers.

Qualifications

• Bachelor's Degree or CDAC and 3 years related experience.
• At least 1 year in assessment, advocacy, and case management.
• Sensitivity to low-income, diverse populations.
• Excellent listening and verbal/written communication.
• Ability to work independently and meet deadlines.
• Bi-lingual preferred; valid driver’s license and reliable transport.

Responsibilities

• Provide triage case management for residents in assigned properties.
• Perform time-limited follow-up and support; assist with ISP formation.
• Link clients to Fuel Assistance, Food Stamps, and other services.
• Maintain case notes and data entry daily in required systems.
• Collaborate with Property Managers to coordinate service delivery.
• Support tenants with financial literacy through workshops.
• Ensure confidentiality and compliance with funder requirements.

Skills

Bachelor's degree

CDAC

Case management

Advocacy

Active listening

Communication skills

Bi-lingual preferred

Valid driver’s license

Education

Bachelor's Degree

CDAC certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager, Resident Support

Full Time Professional 95 Jefferson Avenue, Springfield, MA, Springfield, MA, US

Summary: Working as part of the regional team, provide brief assessment, information and referral opportunities to assigned residents who need short-term or limited supportive services to maintain their housing placement and enhance self-sufficiency. Provide case management services to assigned clients residing in supportive (sober) and permanent housing including completion of Individualized Service Plans (ISP). On-call and after-hour coverage will be required.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full‑time and part‑time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short‑Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Provide triage case management services for clients residing in assigned properties, including assessment, referrals and service linkages based on identified needs.
• Conduct time‑limited follow‑up and support as the client accesses new services and initiates action plans for change.
• Establish an Individualized Service Plan with required individuals and as needed.
• Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Participate fully as part of the Opportunity Center team, attending all team meetings and participating in service planning discussions and decision‑making.
• Work with each tenant to identify the problem area in a non‑judgmental way and help identify strategies to address the problem behavior or need area.
• Support tenants in financial literacy and planning through educational workshops and information/referral.
• Maintain up‑to‑date case notes, telephone contact log and referrals to community based services. Enter all client data into the required database(s) on a daily basis.
• Under the supervision of the Supportive Service Manager, work collaboratively with the Property Managers and management team to effectively coordinate service delivery among the various properties.
• Assist the Property Manager to ensure operational readiness for new properties.
• Partner with the Property Manager to ensure that all necessary funder and other reports are completed and submitted in a timely manner.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend and participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor's Degree or a minimum of CDAC and 3 years experience in related field.
• Minimum one year assessment, advocacy, and case management skills.
• Sensitivity to low‑income people of diverse backgrounds.
• Excellent listening skills.
• Ability to work independently.
• Good written and verbal communication skills.
• Bi‑lingual preferred.
• Must have valid driver’s license, reliable transportation and meet insurance standards.

Organizational Relationship: Directly reports to Support Services Manager. Direct reports of this position are None.

Physical Requirement: Must be able to stand for extended periods of time. Must be able to lift 50 pounds.

Working Conditions: As part of the responsibilities of this position, the Case Manager, Resident Support will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Monday through Friday: 9:00AM - 5:00PM. Includes a 1 hour unpaid lunch break. 35 Hours per week.