Support Services Lead — Empowerment & Resources

City of Boston; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

City of Boston is seeking a Support Services Manager to assist the Support Services Director in building self-empowerment and removing barriers to self-sufficiency for Corps members and alumni. The role focuses on coordinating basic needs stabilization, training staff, and enhancing program operations.

The ideal candidate will have strong case management experience, excellent organizational skills, and the ability to collaborate with cross‑sector partners while advancing the mission of

Qualifications

• Minimum of three years of work in case management or social services.
• MSW or related field can substitute for three years of experience; BA in Social Work can substitute for two years.
• Two years of experience working in local social services agencies or public benefits access preferred.
• Ability to establish and foster relationships with multiple cross-sector partners and to work as part of a collaborative team.

Responsibilities

• Provide support services related to basic needs stabilization for Corps members and alumni.
• Collaborate with the Support Services Director to inform and implement support services using referral networks and processes.
• Coordinate and implement training and orientations related to support services systems and resources for staff.
• Contribute to program development and enhancements from the supportive services lens.
• Support data and evaluation metrics and measurement efforts.

Skills

Case management

Organizational skills

Data management

Communication

Education

Master’s degree in Social Work or related field

Bachelor’s degree in Social Work

Tools

Microsoft Office

Google Suite

Job description

City of Boston is seeking a Support Services Manager to assist the Support Services Director in building self-empowerment and removing barriers to self-sufficiency for Corps members and alumni. The role focuses on coordinating basic needs stabilization, training staff, and enhancing program operations.

The ideal candidate will have strong case management experience, excellent organizational skills, and the ability to collaborate with cross‑sector partners while advancing the mission of