Support Lead: Store Ops, Training & Guest Experience

Five Below; Buffalo (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Five Below is seeking a store leadership candidate in Buffalo to oversee daily operations, train associates, and maintain exceptional customer service. You will be the Manager on Duty when needed, ensure opening and closing procedures, and partner with the leadership team on merchandising and store performance.

The role emphasizes strong communication, multi-tasking, and the ability to motivate a team to deliver fast, friendly checkout experiences while controlling costs and improving sales

Qualifications

• High school graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wowing customers through personal interactions and service.
• Train crew on the BEST customer service experience.
• Oversee daily activities of store associates and their performance.
• Assist with receiving, unpacking, and stocking on the sales floor.
• Act as manager on duty, handling store ops and staff issues.
• Open/close procedures including cash handling and security.
• Support onboarding and ongoing associate training.
• Drive store sales while controlling expenses and optimizing merchandising.

Skills

High school diploma

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below is seeking a store leadership candidate in Buffalo to oversee daily operations, train associates, and maintain exceptional customer service. You will be the Manager on Duty when needed, ensure opening and closing procedures, and partner with the leadership team on merchandising and store performance.

The role emphasizes strong communication, multi-tasking, and the ability to motivate a team to deliver fast, friendly checkout experiences while controlling costs and improving sales