Customer Experience & Store Ops Lead

Five Below Inc; Village of New Hyde Park (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Five Below Inc in New Hyde Park, NY is seeking a capable Store Manager on Duty to lead daily operations, train crew on the BEST customer service experience, oversee cash handling, and ensure a fast, friendly checkout.

You will open/close the store, supervise associates, manage stock, and partner with store leadership to boost sales while controlling expenses. Excellent communication and multitasking are essential.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures crew provides top customer service during interactions.
• Trains crew on the BEST customer service experience and fast checkout.
• Oversees daily activities of store associates and evaluates performance.
• Assists with receiving, unpacking, and stocking for quick placement on sales floor.
• Acts as Manager on Duty, overseeing operations, staff, and customer issues.
• Opens/closes the store, handles cash, alarms, and security.
• Supports onboarding and ongoing training of associates.
• Drives sales and controls expenses through merchandising and service.
• Partners with leadership on merchandising and recovery efforts.
• Puts store maintenance activities (cleaning, stock room) into practice

Skills

Communication skills

Multitasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below Inc in New Hyde Park, NY is seeking a capable Store Manager on Duty to lead daily operations, train crew on the BEST customer service experience, oversee cash handling, and ensure a fast, friendly checkout.

You will open/close the store, supervise associates, manage stock, and partner with store leadership to boost sales while controlling expenses. Excellent communication and multitasking are essential.