Support Lead: Elevate Customer Experience & Store Ops

Five Below; Northville (MI); On-site; USD 16,000 - 23,000; Full time

Job summary

Five Below is seeking a Store Manager on Duty to oversee daily store operations, lead a team of associates, and ensure outstanding customer service. You will train crew on the BEST customer service experience, supervise opening/closing duties, and drive sales while controlling costs.

A strong communicator with leadership chops thrives here. The role requires at least 1 year of management experience, a high school diploma or equivalent, and the ability to multi-task in a fast-paced retail

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wows customers through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Oversee the daily activities of all store associates, ensuring they perform their duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Act as Manager on Duty, taking responsibility for store operations, staff management, and customer service.
• Open or close the store as needed, including securing cash, locking doors, and setting alarms.
• Support onboarding and training of associates on store policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Partner with store leadership in merchandising procedures and World Recovery.
• Perform store maintenance and cleanliness tasks.

Skills

Management experience

Communication

Multitasking

Creative thinking

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager on Duty to oversee daily store operations, lead a team of associates, and ensure outstanding customer service. You will train crew on the BEST customer service experience, supervise opening/closing duties, and drive sales while controlling costs.

A strong communicator with leadership chops thrives here. The role requires at least 1 year of management experience, a high school diploma or equivalent, and the ability to multi-task in a fast-paced retail