Support Lead — Retail Ops & Team Coach

Five Below; Buffalo (NY); On-site; USD 19,000 - 27,000; Part time

Job summary

Five Below in Buffalo, NY, is seeking a people-focused manager to WOW customers and lead daily store operations. You will train crew on our BESt service standards, supervise associates, and manage stock flow with a focus on fast, friendly, and accurate checkouts.

The role emphasizes opening/closing duties, cash handling, and enforcing policies while supporting onboarding and coaching. This is an hourly position with growth opportunities.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; fast, friendly checkout.
• Oversee daily activities of store associates and ensure excellent service.
• Assist with receiving, unpacking, and stocking of new stock for fast shelf placement.
• Act as Manager on Duty when needed, handling store operations and staff.
• Open or close the store and secure cash, doors, and alarms.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses through merchandising and service.
• Collaborate with store leadership on merchandising and World Recovery.

Skills

Verbal & written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Buffalo, NY, is seeking a people-focused manager to WOW customers and lead daily store operations. You will train crew on our BESt service standards, supervise associates, and manage stock flow with a focus on fast, friendly, and accurate checkouts.

The role emphasizes opening/closing duties, cash handling, and enforcing policies while supporting onboarding and coaching. This is an hourly position with growth opportunities.