Store Ops Lead: Customer Experience & Training

Five Below; Joplin (MO); On-site; USD 18,000 - 26,000; Full time

Job summary

Five Below is seeking a Store Manager on Duty to lead store operations, customer service, and team development. You will supervise associates, open/close the store, and ensure safe, efficient daily operations.

This hourly role requires excellent communication, multi-tasking, and the ability to work day/evening/weekends. Experience in retail management is preferred; join a fast-paced team at Five Below.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact.
• Trains crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Oversees daily store activities and ensures staff perform effectively and provide excellent customer service.
• Assists with receiving and stocking to ensure items are quickly placed on the sales floor.
• Acts as Manager on Duty handling store operations, staff management, and customer service.
• Opens or closes the store, secures cash, locks doors, and sets alarms.
• Supports onboarding and ongoing training of associates.
• Drives store sales and controls expenses.
• Partners with store leadership on merchandising and recovery.
• Performs maintenance including cleaning and stock room upkeep.

Skills

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Education

High School diploma

College experience preferred

Job description

Five Below is seeking a Store Manager on Duty to lead store operations, customer service, and team development. You will supervise associates, open/close the store, and ensure safe, efficient daily operations.

This hourly role requires excellent communication, multi-tasking, and the ability to work day/evening/weekends. Experience in retail management is preferred; join a fast-paced team at Five Below.