Support Lead — Customer Experience & Store Ops

Five Below; Buffalo (AL); In loco; USD 19.000 - 27.000; Tempo pieno

Descrizione del lavoro

Five Below is seeking a store leadership candidate to help maintain exceptional customer experiences and smooth daily operations. You will oversee crew performance, participate in training, and support open/close procedures to ensure secure, efficient store runs.

You will drive sales, manage stock, and coordinate with the leadership team to uphold service standards while maintaining a welcoming, fast-paced environment for guests and associates alike.

Competenze

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Mansioni

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Conoscenze

Communication

Multitasking

Creativity

Composure under pressure

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Five Below is seeking a store leadership candidate to help maintain exceptional customer experiences and smooth daily operations. You will oversee crew performance, participate in training, and support open/close procedures to ensure secure, efficient store runs.

You will drive sales, manage stock, and coordinate with the leadership team to uphold service standards while maintaining a welcoming, fast-paced environment for guests and associates alike.