Shift Leader — Store Ops & Customer Experience

Five Below; Bountiful (UT); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below is seeking a Store Leadership role focused on exceptional customer service, team training, and store operations. You will oversee daily activities, assist with inventory and merchandising, and act as Manager on Duty to ensure smooth operations and strong guest experiences.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Hours are hourly with a flexible schedule to meet business needs.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure crew members wow customers via personal contact and deliver fast, friendly checkout experiences.
• Oversee daily store activities and ensure staff perform duties with excellent service.
• Assist with receiving, unpacking, and stocking to ensure rapid floor availability.
• Act as Manager on Duty handling store ops, staff, service, and urgent issues.
• Open/close store procedures including cash security and alarms.
• Support onboarding and ongoing training of associates on policies and product knowledge.
• Drive store sales and control expenses by improving merchandising and customer service.
• Collaborate with leadership on merchandising and World Recovery.

Skills

Customer service

Leadership

Communication

Multi-tasking

Retail operations

Education

High School Diploma or equivalent

Job description

Five Below is seeking a Store Leadership role focused on exceptional customer service, team training, and store operations. You will oversee daily activities, assist with inventory and merchandising, and act as Manager on Duty to ensure smooth operations and strong guest experiences.

The role requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Hours are hourly with a flexible schedule to meet business needs.