Support Lead: Store Ops, Training & Customer WOW

Five Below; Elmhurst (IL); On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below in Elmhurst, IL is seeking a capable crew supervisor to ensure excellent customer service and smooth store operations. You will lead daily activities, train associates, and assist with receipt of stock to keep shelves ready for shoppers.

The role requires managing opening/closing, handling cash, and maintaining a safe, welcoming store environment. Flexible schedule and strong communication are essential.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and manage shifting priorities.
• Maintain composure under pressure and deliver customer-focused service.

Responsibilities

• Wowing the Customer through personal contact with customers.
• Trains crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates to ensure duties are performed and customer service is excellent.
• Assist with receiving, unpacking, and organizing new stock for quick shelf placement.
• Act as Manager on Duty, taking full responsibility for store operations and staff management.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below in Elmhurst, IL is seeking a capable crew supervisor to ensure excellent customer service and smooth store operations. You will lead daily activities, train associates, and assist with receipt of stock to keep shelves ready for shoppers.

The role requires managing opening/closing, handling cash, and maintaining a safe, welcoming store environment. Flexible schedule and strong communication are essential.