Support Lead: Store Ops & Guest Experience

Five Below; Bossier City (LA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below is seeking a team-oriented leader to oversee store operations and ensure customer WOW experiences. You will train crew, supervise daily activities, and maintain stock with an emphasis on fast, friendly checkout.

The role requires at least 1 year of management experience and strong communication skills. You will help open/close the store, secure cash, and coordinate with the leadership team to boost sales and control expenses.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers and trains crew on the BEST customer service experience.
• Oversee daily activities of store associates to ensure effective performance and excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty, handling store operations, staff management, and urgent issues.
• Manage opening or closing the store, securing cash, doors, alarms, and daily operations.

Skills

People management

Communication skills

Multi-tasking

Creative thinking

Under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a team-oriented leader to oversee store operations and ensure customer WOW experiences. You will train crew, supervise daily activities, and maintain stock with an emphasis on fast, friendly checkout.

The role requires at least 1 year of management experience and strong communication skills. You will help open/close the store, secure cash, and coordinate with the leadership team to boost sales and control expenses.