Support Lead: Store Ops & Customer Experience

Five Below; Waterloo (IA); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below in Waterloo, IA is hiring for an hourly Crew Supervisor role. The position offers opportunities to lead store staff, manage daily operations, and deliver a fast, friendly checkout experience, with a starting wage of $11.50 per hour.

You will train associates, oversee opening/closing procedures, handle stock, and collaborate with the leadership team to boost sales and maintain store standards. The role requires at least a high school diploma, strong communication, and the ability to

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.
• Creative thinker.

Responsibilities

• Ensure crew members wow customers with personal contact.
• Train crew on the BEST customer service experience; fast, friendly checkout.
• Oversee daily store activities and staff performance.
• Assist with receiving, unpacking, and stocking.
• Act as Manager on Duty when needed, handling store operations & staff.
• Open or close the store, secure cash, doors, and alarms.
• Support onboarding and ongoing training of associates.
• Drive sales and control expenses through merchandising and service improvements.
• Collaborate with leadership on merchandising and World Recovery.
• Perform store maintenance and housekeeping tasks.
• Additional duties as assigned by Store Manager.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma

College experience preferred

Job description

Five Below in Waterloo, IA is hiring for an hourly Crew Supervisor role. The position offers opportunities to lead store staff, manage daily operations, and deliver a fast, friendly checkout experience, with a starting wage of $11.50 per hour.

You will train associates, oversee opening/closing procedures, handle stock, and collaborate with the leadership team to boost sales and maintain store standards. The role requires at least a high school diploma, strong communication, and the ability to