Support Lead: Store Ops & Customer Experience

Five Below Inc; Camarillo (CA); On-site; USD 21,000 - 29,000; Full time

Job summary

Five Below is seeking a hands-on store leader to help wow customers and guide crew members through fast, friendly checkout and daily operations. You will assist with stock, opening/closing procedures, and training new staff to maintain high service standards.

Responsibilities include supervising associates, driving sales, managing merchandising and daily tasks, and ensuring safety and compliance in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure
• Minimum 1 years of management experience
• High School Graduate or equivalent
• College experience preferred

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Education

High School Graduate or equivalent

College experience preferred

Minimum 1 years of management experience

Excellent verbal and written communication skills

Ability to multi-task

Creative thinking

Ability to maintain composure under pressure

Job description

Five Below is seeking a hands-on store leader to help wow customers and guide crew members through fast, friendly checkout and daily operations. You will assist with stock, opening/closing procedures, and training new staff to maintain high service standards.

Responsibilities include supervising associates, driving sales, managing merchandising and daily tasks, and ensuring safety and compliance in a fast-paced environment.