Store Operations & Customer Experience Lead

Five Below; California (MO); On-site; USD 49,594,000 - 55,104,000; Part time

Job summary

Five Below is seeking a store leadership team member to wow customers with a fast, friendly checkout and top-tier service. You will oversee daily store operations, coach associates on policies, and ensure accurate stock handling.

The role involves open/close duties, cash handling, and urgent issue resolution in a dynamic retail environment. Ideal candidates have at least 1 year of management experience, with strong communication, multitasking ability, and composure under pressure.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and composure under pressure.

Responsibilities

• Wows customers through personal contact and delivers fast, friendly checkout experience.
• Oversee daily activities of all store associates and monitor performance to ensure service excellence.
• Assist with receiving, unpacking, and stocking items on the sales floor for quick placement.
• Act as Manager on Duty and oversee store operations, staff management, and urgent issue resolution.
• Open/close the store, secure cash, set alarms, and ensure smooth daily operations.
• Support onboarding and ongoing training of associates on store policies and procedures.
• Drive store sales and control expenses through merchandising and customer service.

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership team member to wow customers with a fast, friendly checkout and top-tier service. You will oversee daily store operations, coach associates on policies, and ensure accurate stock handling.

The role involves open/close duties, cash handling, and urgent issue resolution in a dynamic retail environment. Ideal candidates have at least 1 year of management experience, with strong communication, multitasking ability, and composure under pressure.