Store Operations Lead – Customer Experience

Five Below; San Marcos (TX); Vor Ort; USD 13.000 - 19.000; Vollzeit

Zusammenfassung

Five Below is hiring a store leader to WOW the customer and train crew on the B.E.S.T. experience. You will help oversee daily store operations, ensure fast, friendly check-out, and support onboarding of associates.

You will manage stock intake, open or close procedures, and merchandise optimization while serving as Manager on Duty when needed. Flexible schedules including weekends and potential overnight shifts are required.

Qualifikationen

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Aufgaben

• Ensures all crew members are WOWing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drivers store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Kenntnisse

Customer service

Leadership

Communication

Multi-tasking

Creative thinking

Composure under pressure

Ausbildung

High School Diploma or equivalent

College experience preferred

Jobbeschreibung

Five Below is hiring a store leader to WOW the customer and train crew on the B.E.S.T. experience. You will help oversee daily store operations, ensure fast, friendly check-out, and support onboarding of associates.

You will manage stock intake, open or close procedures, and merchandise optimization while serving as Manager on Duty when needed. Flexible schedules including weekends and potential overnight shifts are required.