Store Ops Lead & Team Coach

Five Below; Alexander City (AL); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a hands-on store leadership role where you ensure every guest is wowed by friendly service and efficient checkout. You will train crew members, oversee daily activities, and manage opening/closing procedures to keep operations smooth and welcoming.

The role emphasizes strong communication, multitasking, and the ability to supervise while maintaining a high-energy, positive store atmosphere that aligns with Five Below’s culture of fun, value, and teamwork.

Qualifications

• Strong customer service and communication skills required.
• Ability to multi-task and work in a fast-paced environment.
• Willingness to train and develop crew members.

Responsibilities

• Ensure crew wow customers through personal contact and fast, friendly checkout.
• Train crew on BEST customer service experience.
• Oversee daily activities and ensure staff perform duties and provide excellent service.
• Assist with receiving, unpacking and stocking shelves for quick placement.
• Act as Manager on Duty when needed and manage store operations.

Skills

Verbal communication

Written communication

Multi-tasking

Creativity

Composure under pressure

Customer service

Education

High School Graduate or equivalent

College experience preferred

Tools

Cash register operation

Stock handling

Job description

Five Below is seeking a hands-on store leadership role where you ensure every guest is wowed by friendly service and efficient checkout. You will train crew members, oversee daily activities, and manage opening/closing procedures to keep operations smooth and welcoming.

The role emphasizes strong communication, multitasking, and the ability to supervise while maintaining a high-energy, positive store atmosphere that aligns with Five Below’s culture of fun, value, and teamwork.