Support Lead: Drive Store Ops & Guest Delight

Five Below; Philadelphia (Philadelphia County); On-site; USD 14,000 - 18,000; Full time

Job summary

Five Below is seeking a store leadership role focused on delivering WOW customer service and efficient store operations. You will train crew, supervise daily activities, and assist with receiving and stocking to keep shelves well organized.

The role involves opening and closing duties, cash handling, and ongoing coaching to improve performance. Key emphasis on teamwork and flexible scheduling.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.

Responsibilities

• Wowers customers with personal contact and top service.
• Trains crew on the BEST customer service experience and fast checkout.
• Oversees daily activities and ensures staff perform duties well.
• Assists with receiving, unpacking, and stocking for quick shelf placement.
• Acts as Manager on Duty handling operations and staff management.
• Opens/closes the store, secures cash, and ensures daily readiness.
• Supports onboarding and ongoing training of associates.
• Drives sales and controls costs through merchandising and service.
• Collaborates with leadership on merchandising and recovery.
• Performs general store maintenance including cleaning and stock control.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership role focused on delivering WOW customer service and efficient store operations. You will train crew, supervise daily activities, and assist with receiving and stocking to keep shelves well organized.

The role involves opening and closing duties, cash handling, and ongoing coaching to improve performance. Key emphasis on teamwork and flexible scheduling.