Support Lead: Store Leader Driving WOW Customer Service

Five Below; Youngstown (OH); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below is seeking a Support Lead to help drive the store's success under the Store Manager and Customer Service Manager. You will lead front-end operations, wow customers, manage cash handling, and ensure a clean, safe store while modeling Five Below's values.

The role emphasizes leadership, team development, delivering KPIs such as CSAT, and supporting payroll and merchandising tasks in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wow the Customer through personal contact with customers.
• Lead Front End Operations.
• Train staff on high-quality customer service.
• Ensure fast, friendly checkout for guests.
• Maintain store cleanliness and readiness for customers.
• Open and close store procedures.
• Assist in supervising all associates and coaching them.
• Drive store sales and control expenses.

Skills

Customer Service

Organization

Productivity

Multi-tasking

Direction following

Professionalism

Trainer

Motivator

Communication

Sales Driver

Job description

Five Below is seeking a Support Lead to help drive the store's success under the Store Manager and Customer Service Manager. You will lead front-end operations, wow customers, manage cash handling, and ensure a clean, safe store while modeling Five Below's values.

The role emphasizes leadership, team development, delivering KPIs such as CSAT, and supporting payroll and merchandising tasks in a fast-paced retail environment.