Support Lead: Customer Experience & Store Operations

Five Below; Westminster (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Five Below is seeking a Support Lead in Westminster, CO to oversee daily store operations and lead a small team in delivering fast, friendly customer service. You will train crew members on the BEST customer service experience and take on Manager on Duty responsibilities as needed.

The role requires at least a high school diploma, 1 year of management experience, and strong communication skills. A flexible schedule, weekend work, and a focus on sales growth are emphasized in the description.

Qualifications

• High School diploma or equivalent required; college experience preferred.

Responsibilities

• Oversee daily store operations and customer service.
• Oversee and train crew on BEST customer service standards and checkout.
• Assist with receiving, unpacking, and stocking of new stock.
• Serve as Manager on Duty and handle opening/closing duties.
• Support onboarding and training of associates to improve performance.
• Drive sales and control expenses through merchandising and staffing.

Skills

Verbal and written communication

Management

Multi-tasking

Creative thinking

Calm under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead in Westminster, CO to oversee daily store operations and lead a small team in delivering fast, friendly customer service. You will train crew members on the BEST customer service experience and take on Manager on Duty responsibilities as needed.

The role requires at least a high school diploma, 1 year of management experience, and strong communication skills. A flexible schedule, weekend work, and a focus on sales growth are emphasized in the description.