Support Lead: Customer Experience & Store Operations

Five Below; Missouri City (TX); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a Manager on Duty to lead store operations and deliver WOW customer service. You will supervise crew, train for a fast, friendly checkout, and ensure stock and merchandising meet daily goals.

Open/close procedures, cash handling, and collaboration with the leadership team are required to optimize sales while controlling expenses. Prior management experience and strong communication are essential.

Qualifications

• Minimum 1 year of management experience.
• Strong verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Creative thinking and problem-solving abilities.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure all crew members wow the customer with personal contact.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates and ensure performance.
• Assist with receiving, unpacking, organizing new stock on the sales floor.
• Act as Manager on Duty, overseeing store operations and staff.
• Manage opening/closing procedures, cash handling, alarms, and daily readiness.
• Support onboarding and ongoing training of associates.
• Drive store sales and control expenses via merchandising and service.
• Partner with store leadership on merchandising and recovery.
• Perform maintenance: cleaning, stocking, and stock room duties.
• Other duties as assigned by Store Manager.

Skills

Customer service

Communication

Multi-tasking

Creativity

Stress management

Education

High School diploma or equivalent

College experience preferred

Tools

Job description

Five Below is seeking a Manager on Duty to lead store operations and deliver WOW customer service. You will supervise crew, train for a fast, friendly checkout, and ensure stock and merchandising meet daily goals.

Open/close procedures, cash handling, and collaboration with the leadership team are required to optimize sales while controlling expenses. Prior management experience and strong communication are essential.