Store Operations Lead – Customer Experience

Five Below; Hiram (GA); On-site; USD 13,000 - 19,000; Part time

Benefits offered by this job

Equal Opportunity Employer

Reasonable accommodations

Job summary

Five Below is seeking a Store Manager on Duty to lead daily store operations, train crew on the BEST customer service experience, and ensure a fast, friendly checkout for every guest. You will oversee cash handling, stock organization, and partner with store leadership to drive sales while controlling expenses.

Flexible schedule including days, weekends, and some overnights may be required. Qualifications include a high school diploma and at least 1 year of management experience, with excellent

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.
• Creative thinking to solve problems and improve store operations.
• Ability to maintain composure under pressure during busy times.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Excellent verbal and written沟通 skills

Ability to multi-task

Creative thinking

Ability to maintain composure under压力

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager on Duty to lead daily store operations, train crew on the BEST customer service experience, and ensure a fast, friendly checkout for every guest. You will oversee cash handling, stock organization, and partner with store leadership to drive sales while controlling expenses.

Flexible schedule including days, weekends, and some overnights may be required. Qualifications include a high school diploma and at least 1 year of management experience, with excellent