Support Engineer I: Customer-Focused Tech Troubleshooter

Oracle Corporation; United States; Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) plan

Zusammenfassung

Oracle Corporation is seeking a motivated technical support professional to assist customers with product questions, troubleshoot issues, and document resolutions. You will collaborate with cross-functional teams to escalate complex cases and contribute to knowledge base articles.

In this role you will learn Oracle product ecosystems, maintain service request records, and support continuous improvement of support processes while delivering reliable, customer-focused service.

Qualifikationen

• Provides technical support to customers by answering questions and troubleshooting.
• Documents activities on service requests and product documentation.
• Coordinates with peers to report issues and support resolution.
• Learns to create Knowledge Base articles for resolved issues.

Aufgaben

• Serves as a point of contact for customers and facilitates relationship building.
• Provides technical support by answering questions and troubleshooting simple issues.
• Escalates complex issues to appropriate technical teams as needed.
• Documents activities and contributes to troubleshooting guides and knowledge articles.
• Supports internal teams with diverse customer situations and feedback for process improvement.
• Monitors service performance metrics with guidance.

Kenntnisse

Customer communication

Troubleshooting

Technical support

Documentation

Collaboration

Problem solving

Continuous learning

Automation tools

Jobbeschreibung

Oracle Corporation is seeking a motivated technical support professional to assist customers with product questions, troubleshoot issues, and document resolutions. You will collaborate with cross-functional teams to escalate complex cases and contribute to knowledge base articles.

In this role you will learn Oracle product ecosystems, maintain service request records, and support continuous improvement of support processes while delivering reliable, customer-focused service.