Support Engineer I: Customer-Focused Tech Troubleshooter

Oracle; Orlando (FL); On-site; USD 44,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan with match

Equity eligibility

Disability insurance

Job summary

Oracle in Orlando is seeking a technical support specialist to help customers by troubleshooting Oracle products and resolving simple issues. You will document resolutions and contribute to Knowledge Base articles while learning to leverage automation tools for root-cause analysis.

You will collaborate with more experienced peers, escalate complex problems, and support continuous improvement of support workflows and best practices in a fast-paced environment.

Qualifications

• Experience in technical support roles preferred.
• Ability to document issues and create Knowledge Base articles.
• Willingness to learn automation tools and improve support processes.

Responsibilities

• Serve as a point of contact for customers via phone, email, or in-person.
• Provide technical support by troubleshooting Oracle products and resolving simple issues.
• Escalate complex issues to senior teams when needed and track resolutions.
• Document activities and create Knowledge Base articles for resolved issues.

Skills

Customer service

Technical troubleshooting

Documentation

Knowledge base creation

Automation tooling

Tools

Automation tooling

Job description

Oracle in Orlando is seeking a technical support specialist to help customers by troubleshooting Oracle products and resolving simple issues. You will document resolutions and contribute to Knowledge Base articles while learning to leverage automation tools for root-cause analysis.

You will collaborate with more experienced peers, escalate complex problems, and support continuous improvement of support workflows and best practices in a fast-paced environment.