Support Engineer I — Customer Tech Troubleshooter

Oracle; Nashville (TN); On-site; USD 44,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and company match

Paid time off

Job summary

Oracle is seeking a customer-focused Technical Support Associate to serve as a primary contact for inquiries, troubleshoot simple product issues, and coordinate with senior peers for resolution. You will document activities, contribute to Knowledge Base articles, and support internal teams with diverse technical scenarios.

The role emphasizes learning automation tools to root cause common problems and to suggest improvements in support workflows and guidelines as part of ongoing process

Qualifications

• Experience providing technical support via phone or electronic channels.
• Ability to troubleshoot and resolve simple product issues.
• Willingness to learn automation/tools and contribute to knowledge bases.

Responsibilities

• Serve as a point of contact for customers via phone, email, or in-person channels.
• Provide technical support by troubleshooting and resolving simple Oracle product issues.

Skills

Customer communication

Technical troubleshooting

Collaboration

Job description

Oracle is seeking a customer-focused Technical Support Associate to serve as a primary contact for inquiries, troubleshoot simple product issues, and coordinate with senior peers for resolution. You will document activities, contribute to Knowledge Base articles, and support internal teams with diverse technical scenarios.

The role emphasizes learning automation tools to root cause common problems and to suggest improvements in support workflows and guidelines as part of ongoing process