Support Engineer II: Equity Eligible & Tech Troubleshooter

Oracle; United States; On-site; USD 49,000 - 118,000; Full time

Job summary

Oracle is seeking a Customer Support professional in the United States. You will serve as a point of contact for customers, field inquiries by phone or electronic channels, troubleshoot and resolve known issues with Oracle products, and document issues while contributing to knowledge base articles.

You will collaborate with internal teams to report problems, support ongoing improvements, and leverage AI tooling to identify root causes and enhance support processes.

Qualifications

• US citizenship required; must obtain Public Trust Clearance or other required clearances.
• Experience providing technical product support and troubleshooting.
• Ability to document activities and begin creating KB articles.

Responsibilities

• Serves as a point of contact for customers and facilitates relationship building.
• Provides technical support by answering questions, troubleshooting, and resolving known issues.
• Follows up on service requests and escalates complex issues as needed.
• Documents activities and begins creating troubleshooting guides/KB articles.

Skills

Technical support

Customer service

Documentation

Problem solving

Tools

AI Assistance

Job description

Oracle is seeking a Customer Support professional in the United States. You will serve as a point of contact for customers, field inquiries by phone or electronic channels, troubleshoot and resolve known issues with Oracle products, and document issues while contributing to knowledge base articles.

You will collaborate with internal teams to report problems, support ongoing improvements, and leverage AI tooling to identify root causes and enhance support processes.