Oracle Technical Solutions Specialist

Oracle; Cleveland (OH); On-site; USD 54,000 - 132,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

Supplemental life

FSAs

Commuter benefits

401(k) matching

Paid time off

Paid holidays

Paid sick leave

Parental leave

Adoption assistance

ESPP

Financial planning

Voluntary benefits

Job summary

Oracle US is seeking a technically minded professional to guide customers through product features, tools, and configurations. The role supports optimization efforts, performs routine software updates, and educates customers on best practices.

You will prepare and deliver technical documentation and conduct initial root-cause analyses. Collaboration with Support and Product Development teams is essential, with opportunities to contribute to solution design reviews and post-project learnings.

Responsibilities

• Provides proactive and reactive remote or onsite technical assistance in close cooperation with Support and Product Development teams.
• Assists customers with routine software updates, upgrades, configuration, and incident remediation.
• Begins to analyze new issues by learning to perform thorough root cause investigations.
• Generates and maintains customer deliverables and documentation.

Skills

Oracle technologies

Customer engagement

Technical guidance

Job description

Oracle US is seeking a technically minded professional to guide customers through product features, tools, and configurations. The role supports optimization efforts, performs routine software updates, and educates customers on best practices.

You will prepare and deliver technical documentation and conduct initial root-cause analyses. Collaboration with Support and Product Development teams is essential, with opportunities to contribute to solution design reviews and post-project learnings.