Senior Technical Services Engineer — Solutions & Automation

Oracle; Cleveland (OH); On-site; USD 69,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

Oracle US is seeking a technically skilled professional to provide guidance to customers, coordinate with Support and Product Development for issue analysis and remediation, and educate customers on product features and best practices.

The role emphasizes proactive problem analysis, development of technical deliverables, and collaboration with stakeholders to align deliverables with project goals and ensure successful solution delivery.

Responsibilities

• Provides remote or onsite technical assistance in close cooperation with Support and Product Development teams for problem analysis and investigation and providing and verifying workarounds.
• Analyzes new issues by performing root cause investigations for incidents and educates customers on product features, upgrades and best practices.

Job description

Oracle US is seeking a technically skilled professional to provide guidance to customers, coordinate with Support and Product Development for issue analysis and remediation, and educate customers on product features and best practices.

The role emphasizes proactive problem analysis, development of technical deliverables, and collaboration with stakeholders to align deliverables with project goals and ensure successful solution delivery.