Junior Technical Support Engineer

Oracle; Kansas City (MO); On-site; USD 44,000 - 94,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision coverage

401(k) plan

Paid time off

Job summary

Oracle US is seeking a Customer Support Agent to serve as a point of contact for customers, field inquiries by phone or electronic channels, and provide technical support by troubleshooting simple issues with Oracle products. You will document issues, learn to create Knowledge Base articles, and collaborate with internal teams to improve support processes.

Role requires US citizenship and ability to obtain Public Trust clearance.

Qualifications

• US citizenship required and must obtain Public Trust clearance.

Responsibilities

• Serves as a point of contact for customers via phone, electronic, or in-person channels.
• Provides technical support by troubleshooting simple issues related to Oracle products.
• Escalates complex issues to senior teams as needed.
• Documents activities and contributes to Knowledge Base articles.
• Learns to use automation/AI tooling to identify root causes and improve processes.

Skills

Customer focus

Technical troubleshooting

Documentation

Team collaboration

Tools

AI tooling

Job description

Oracle US is seeking a Customer Support Agent to serve as a point of contact for customers, field inquiries by phone or electronic channels, and provide technical support by troubleshooting simple issues with Oracle products. You will document issues, learn to create Knowledge Base articles, and collaborate with internal teams to improve support processes.

Role requires US citizenship and ability to obtain Public Trust clearance.