Hybrid Healthcare Support Engineer I

Oracle; United States; Hybrid; USD 43,000 - 84,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Oracle Health is hiring a Support Engineer I to be the first point of contact for customers seeking technical assistance in a fast-paced call and ticket environment. You will troubleshoot, investigate issues, fulfill configuration requests, and coordinate escalations while collaborating with teammates and cross-functional partners.

This role offers flexible work with onsite one day per week at Oracle Health locations in Kansas City, Nashville, or Orlando, and shifts aligned to Central Time.

Qualifications

• Minimum of two years of experience supporting software products.
• Equivalent experience in customer service, technical support, or healthcare-related roles may be considered.
• Must be a U.S. citizen due to customer contract requirements.
• Eligible to obtain and maintain government security clearance.
• Associate's degree, bachelor’s degree, or technical degree preferred.

Responsibilities

• Investigate, troubleshoot, and resolve customer-reported issues and service requests.
• Document investigations, findings, resolutions, and customer interactions accurately.
• Perform basic technical troubleshooting and real-time issue resolution, while coordinating follow-up.
• Triage, prioritize, and expedite issues to ensure timely resolution.
• Collaborate with internal teams and external customers to support issue resolution.
• Adhere to HIPAA requirements and Oracle Health policies.

Skills

Customer service

Technical support

Problem solving

Communication skills

Education

Associate/Bachelor/Technical degree

Job description

Oracle Health is hiring a Support Engineer I to be the first point of contact for customers seeking technical assistance in a fast-paced call and ticket environment. You will troubleshoot, investigate issues, fulfill configuration requests, and coordinate escalations while collaborating with teammates and cross-functional partners.

This role offers flexible work with onsite one day per week at Oracle Health locations in Kansas City, Nashville, or Orlando, and shifts aligned to Central Time.