Senior IT Support Specialist — 24x7 End-User Tech Help

Oracle; Columbia Township (MO); On-site; USD 40,000 - 76,000; Full time

Job summary

Oracle is seeking a Senior Customer Service Specialist to deliver real-time, enterprise-wide technical support for end-users. You will troubleshoot hardware and software issues, document resolutions, and coordinate with teams to resolve complex problems.

The role requires strong communication, customer service, and ability to manage multiple tasks in a fast-paced environment. Location-based posting emphasizes Columbia, MO area residency.

Qualifications

• At least 2 years total combined work experience and completed higher education.
• Associates degree preferred; industry certs like CompTIA A+ or ITIL Foundations are a plus.
• Strong written and verbal communication skills; exceptional customer service and interpersonal abilities.

Responsibilities

• Provide day-to-day technical support for end-user hardware and software (desktop, laptop, network).
• Troubleshoot hardware and software issues; document resolutions; repair or replace equipment as needed.
• Install, configure, and update end-user software; perform telecom moves/adds/changes; coordinate with teams to resolve issues.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Team player

Education

Associates degree

CompTia A+ Certification

Microsoft Certifications

ITIL Foundations Certification

Job description

Oracle is seeking a Senior Customer Service Specialist to deliver real-time, enterprise-wide technical support for end-users. You will troubleshoot hardware and software issues, document resolutions, and coordinate with teams to resolve complex problems.

The role requires strong communication, customer service, and ability to manage multiple tasks in a fast-paced environment. Location-based posting emphasizes Columbia, MO area residency.