Support Engineer EMEA — Automate & Elevate Customer Success

n8n GmbH; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

30 days vacation

Equity

Learning budget

Health benefits

Job summary

n8n GmbH is seeking a skilled Solutions Engineer to own and resolve helpdesk tickets for non-enterprise customers, focusing on account management, billing, and access. You will identify repetitive requests and automate them using n8n workflows to scale support operations.

You will collaborate with Product to create self-serve documentation, enabling faster resolutions. A remote-first environment and a culture of autonomy are offered, with comprehensive health benefits and equity.

Qualifications

• 3+ years in technical support or solutions engineering with hands-on n8n workflow experience.
• Comfortable debugging APIs, webhooks, authentication, and cloud infrastructure on AWS, GCP, or Azure.
• Familiar with networking, Docker/Kubernetes, and communicating technical issues clearly.

Responsibilities

• Own and resolve helpdesk tickets for non-enterprise customers, covering account management, billing, and access.
• Identify and automate repetitive requests to scale support operations and improve efficiency.
• Collaborate with Product and create documentation to enable self-serve customer resolution.

Skills

n8n workflow

API debugging

Webhooks

Authentication

Cloud infra AWS/GCP/Azure

Technical support

Tools

Docker

Kubernetes

Job description

n8n GmbH is seeking a skilled Solutions Engineer to own and resolve helpdesk tickets for non-enterprise customers, focusing on account management, billing, and access. You will identify repetitive requests and automate them using n8n workflows to scale support operations.

You will collaborate with Product to create self-serve documentation, enabling faster resolutions. A remote-first environment and a culture of autonomy are offered, with comprehensive health benefits and equity.