Customer Success Manager (Fully Remote)

n8n GmbH; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote work in the US

Competitive compensation

Equity

20 vacation days

Medical, dental, and vision benefits

401(k)

Job summary

n8n is seeking a Customer Success Leader to own the post-sales journey for ~30 enterprise accounts, guiding onboarding to renewal and expansion. You will establish a strong operating cadence with health checks, executive syncs, QBRs, and success planning.

You will bring deep experience in enterprise SaaS, API/automation conversations, and a proven ability to drive renewals and expansion with operational rigor. This is a remote US role with equity and comprehensive benefits.

Qualifications

• Experience managing enterprise SaaS customers.
• Ability to discuss APIs and automation with technical stakeholders.
• Strong renewals and expansion experience.

Responsibilities

• Orchestrate the post-sales journey for ~30 enterprise accounts from onboarding to renewal and expansion.
• Establish a cadence with health checks, executive syncs, QBRs, and success planning.

Skills

Enterprise SaaS

API conversations

Renewals

Executive alignment

Tools

CRM (Salesforce)

Job description

• You will orchestrate the post-sales journey for ~30 enterprise accounts, guiding customers from onboarding to renewal and expansion.
• You will establish a strong operating cadence with health checks, executive syncs, QBRs, and success planning.

What you'll bring:

• Deep experience managing enterprise SaaS customers and running technical conversations around APIs and automation.
• Commercial acumen to support renewals and expansion, with an operational rigor to proactively manage customer health.

Why n8n:

• Work remotely in the US with a high-impact team backed by top investors.
• Enjoy competitive compensation, equity, 20 vacation days, and comprehensive US benefits including medical, dental, vision, and 401(k).

n8n

n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code, providing 500+ integrations for automation and AI. Founded in 2019, the company has grown to a diverse team of over 260 across Europe and the US, backed by Sequoia and SAP, with a builder-driven culture centered in Berlin.