Support Engineer (EMEA) (Fully Remote)

n8n; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

30 days vacation

Equity

Learning budget

Health benefits

Job summary

n8n GmbH is seeking a skilled Solutions Engineer to own and resolve helpdesk tickets for non-enterprise customers, focusing on account management, billing, and access. You will identify repetitive requests and automate them using n8n workflows to scale support operations.

You will collaborate with Product to create self-serve documentation, enabling faster resolutions. A remote-first environment and a culture of autonomy are offered, with comprehensive health benefits and equity.

Qualifications

• 3+ years in technical support or solutions engineering with hands-on n8n workflow experience.
• Comfortable debugging APIs, webhooks, authentication, and cloud infrastructure on AWS, GCP, or Azure.
• Familiar with networking, Docker/Kubernetes, and communicating technical issues clearly.

Responsibilities

• Own and resolve helpdesk tickets for non-enterprise customers, covering account management, billing, and access.
• Identify and automate repetitive requests to scale support operations and improve efficiency.
• Collaborate with Product and create documentation to enable self-serve customer resolution.

Skills

n8n workflow

API debugging

Webhooks

Authentication

Cloud infra AWS/GCP/Azure

Technical support

Tools

Docker

Kubernetes

Job description

• Own and resolve helpdesk tickets for non-enterprise customers, covering account management, billing, and access.
• Identify and automate repetitive requests to scale support operations and improve efficiency.
• Collaborate with Product and create documentation to enable self-serve customer resolution.

Requirements:

• 3+ years in technical support or solutions engineering with hands-on n8n workflow experience.
• Comfortable debugging APIs, webhooks, authentication, and cloud infrastructure on AWS, GCP, or Azure.
• Familiar with networking, Docker/Kubernetes, and communicating technical issues clearly.

Why n8n:

• Play a key role in scaling customer support with automation at a fast-growing startup.
• Work with a supportive remote-first team that values autonomy and experimentation.
• Enjoy 30 days of vacation, equity, learning budget, and health benefits.

n8n

n8n is an open workflow orchestration platform that gives technical teams the freedom of code with the speed of no-code for AI-powered automation. Founded in 2019, the company has grown into a diverse remote-first team of over 260 across Europe and the US, backed by top investors and a community of 650,000+ developers.